Ordering FAQ’s


Can I cancel an order after it is placed?

Orders cannot be canceled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.

Credit Card Transactions

Are credit card transactions on epoequine.com safe?

Absolutely! In fact, it is statistically safer to use your credit card over the Internet than in a restaurant or department store. EPOEquine.COM servers use Secure Sockets Layer (SSL), an encryption technology that works with all browsers, so that only epoequine.com can read a customer’s personal information.

Why would my card be declined if there are sufficient funds in my account?

In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company. If the billing address on your EPO- Equine® or Biomedical Research Laboratories, LLC account differs from the billing address on your bank’s records, you could be declined.

Please verify that your account information is correct, and then notify your credit card company to ensure that they have your most up-to-date information.

Payment Options

What are my payment options?

We accept Visa, Mastercard, AMEX and Discover credit cards.

Credit Cards AMEX

Product Availability

Why would an item be out of stock when it still appears on your site?

Because of some unforeseen increased demand, Biomedical Research Laboratories, LLC may sell out of any product at any time. Biomedical Research Laboratories, LLC will do everything within our power to always have product in our warehouse.